Care Coordinator Job – Indianapolis, IN

Why You'll Love This Job

Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.

As a Care Coordinator at Hopebridge, you will be responsible for expediting client service referrals.

Your Pay and Benefits

Starting rate of $18.00 per hour
Monday through Friday schedule
19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
Health, vision, and dental insurance
Short and long-term disability insurance
401K retirement options with company match

Responsibilities

What You'll Do As A Care Coordinator:

Execute outbound phone calls to patient families to confirm appointment dates and times
Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure the new patient scheduling process is a positive experience
Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
Enter information and log calls accurately and timely
Monitor all tasks using workflow software and meet the deadlines associated with tasks
Perform special projects and other responsibilities as assigned

Skills & Qualifications

What You'll Need As A Care Coordinator

Possess a minimum of a high school diploma or equivalent
Prior customer service representative experience required
Previous patient care and benefits coordination experience preferred

Where You'll Work

Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268

Hopebridge is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Together, we will be a beacon of hope and trusted guides in our community! Ready to embark on this journey? Apply now!

Apply Now

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