Customer Service Representative JobIndianapolis, IN

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Why You'll Love This Job

Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are one of the nation's largest autism therapy providers in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee. 
 
As a Customer Service Representative, you are responsible for handling all ABA and outpatient referrals via telephone. You will respond to a variety of questions from patients and families, doctors, social workers, and therapists, while building rapport and developing meaningful relationships.  

Responsibilities

What You’ll Do 

  • Facilitate effective and efficient resolutions to patient questions regarding the onboarding experience 
  • Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources 
  • Clearly articulate Hopebridge value proposition and help guide potential clients to become patients 
  • Enter information and log calls accurately and timely 
  • Monitor all tasks using workflow software and meet the deadlines associated with tasks 

Skills & Qualifications

What You’ll Need

  • High school diploma or equivalent required 
  • Strong data entry skills such as basic software skills, proficient typing speed and skills, and excellent written and verbal communication skills required 
  • Must be a fast-paced, independent, motivated self-starter with a drive to succeed 
  • Ability to manage multiple moving parts simultaneously, and impact our people, customers, and financials 
Location 
  • Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268  
Your Pay and Benefits
  • Starting rate of $18.00 per hour 
  • Monday through Friday  
  • Flexible start and end time 
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday) 
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K retirement options with company match  
 
Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. 
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Job Number: 128448

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