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Care Coordinator

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Location: Indianapolis, IN, United States
Center: Corporate (IN)

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Description

You are mission-orientated, have a general understanding of healthcare terminology, and are passionate about helping children and their families touched by Autism by providing exceptional customer service. As a Care Coordinator, you are responsible for expediting client service referrals. You will directly impact all aspects of this growing business and its 5,000 employees in twelve states!

What You'll Do

  • Execute outbound phone calls to patient families to confirm appointment dates and times
  • Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure the new patient scheduling process is a positive experience
  • Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
  • Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
  • Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
  • Enter information and log calls accurately and timely
  • Monitor all tasks using workflow software and meet the deadlines associated with tasks
  • Perform special projects and other responsibilities as assigned

What You'll Need

  • Possess a minimum of a high school diploma or equivalent
  • Prior customer service representative experience required
  • Previous healthcare experience and knowledge of medical terminology preferred
Where You'll Work
  • Hopebridge Headquarters: Indianapolis, Indiana 46268

Your Pay and Benefits

  • Starting rate of $17.00 per hour
  • Monday through Friday schedule
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
  • Health, vision, and dental insurance
  • Short and long-term disability insurance
  • 401K retirement options with company match

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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