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Customer Service Representative

Location: Indianapolis, IN, United States
Center: Corporate (IN)

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You possess the ability to deliver messages clearly and concisely, can identify and describe what people are feeling, and display a positive mental attitude. As a Customer Service Representative, you are responsible for handling all ABA and outpatient referrals via telephone. You will respond to a variety of questions from patients and families, doctors, social workers, and therapists, while building rapport and developing meaningful relationships. You will directly impact all aspects of this growing business and its 5,000 employees in twelve states! 

What You'll Do

  • Facilitate effective and efficient resolutions to patient questions regarding the patient onboarding experience 
  • Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources 
  • Clearly articulate Hopebridge value proposition and help guide potential clients to become patients 
  • Enter information and log calls accurately and timely 
  • Monitor all tasks using workflow software and meet the deadlines associated with tasks 

What You'll Need 

  • High school diploma or equivalent required 
  • Strong data entry skills such as basic software skills, proficient typing speed and skills, and excellent written and verbal communication skills required 
  • Must be a fast-paced, independent, motivated self-starter with a drive to succeed 
  • Ability to manage multiple moving parts simultaneously, and impact our people, customers, and financials 

Where You'll Work

  • Hopebridge Headquarters: Indianapolis, Indiana

Your Pay and Benefits  

  • Starting rate of $18.00 per hour 
  • Monday through Friday  
  • Flexible start and end time 
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday) 
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K retirement options with company match 

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. 

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