Compliance Helpline Representative

Description

You are an excellent active listener, are committed to following through with tasks and projects, and understand the importance of workplace confidentiality. As a Compliance Helpline Representative, you will be responsible for maintaining Hopebridge’s compliance and risk management helpline. You will be accountable for aiding, deescalating, guiding, and supporting patients’ and/or employees’ inquiries and grievances.  

What You’ll Do 

• Answer incoming calls (scripted and unscripted) from customers and employees  
• Assist customers with requests for information, contact the appropriate colleagues and departments, handle complaints, resolve issues, and escalate when needed 
• Follow processes and procedures for logging the required details for inquiries and complaints 
• Record essential information from inbound calls, route to the appropriate colleagues internally, and follow-up through resolution 

What You’ll Need 

• Associates degree required 
• At least 1 year of hotline and/or helpline experience required 
• Proficient knowledge of HIPPA and workplace confidentiality required 
• Proficient knowledge of Microsoft Office Suite required 
• Excellent active listening, conflict resolution, critical thinking, and investigation skills 
• Working knowledge of office equipment such as desktops, laptops, and telephones 

Where You’ll Work 

• Hopebridge Headquarters: Indianapolis, Indiana

Your Pay and Benefits 

• Starting rate of $18.00 per hour 
• Monday through Friday schedule 
• 19 days of PTO (11 days of paid time off, 7 paid holidays, and 1 paid flex holiday) 
• Health, vision, and dental insurance 
• Short and long-term disability insurance 
• 401K with company match 

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. 

HBCR