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Referral Support Specialist

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Location: Indianapolis, IN, United States
Center: Corporate (IN)

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You are comfortable making outbound phone calls, entering data, and working with a team. As a Referral Support Specialist, you are responsible for collecting patient demographics and health insurance information to help our families maintain coverage for services. Your support of our mission to provide one-on-one, personalized therapy for children and families touched by autism will directly impact all aspects of this growing business and its 5,000 employees in twelve states!

What You'll Do

  • Work with a team to help guide families through our Hopebridge patient onboarding process
  • Initiate calls to new referrals in a timely manner 
  • Pre-qualifies patient referrals before moving them on to the next onboarding process 
  • Performing patient eligibility for new referrals 
  • Responsible for data entry for new referrals 
  • Contact physician and insurance offices via fax and/or phone as needed 
  • Other duties as assigned 

What You'll Need

  • High school diploma or equivalent required
  • Prior authorizations, healthcare, insurance verification, and/or patient services experience preferred
  • Prior medical billing experience is a plus
  • Excellent active listening, customer service, and organizational skills required
  • Working knowledge of medical terminology is a plus
Where You'll Work
  • Hopebridge Headquarters: Indianapolis, Indiana

Your Pay and Benefits

  • Starting rate of $17.00 - $19.00 per hour based on experience
  • Monday through Friday schedule  
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)  
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K retirement options with company match

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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