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Patient Account Specialist

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Location: Indianapolis, IN, United States
Center: Corporate (IN)

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Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquartered in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee. 

As a Patient Account Specialist, you are responsible for supporting patient families by answering questions, resolving account issues, and ensuring the collection of payments. This includes, but is not limited to, eligibility and benefit verification, inquiries regarding bills, insurance coverage, and payment options.  

What You'll Do 

  • Act as the first line of support to the parents/guardians of patients, their insurance providers, and internal staff regarding any questions about an account, statement, and insurance coverage 
  • Collaborate with parents/guardians to root cause issues to patient responsibility claims and accounts and attempt to resolve 
  • Communicate and document resolution of issues and educate parents/guardians on their financial responsibility for services rendered 
  • Conduct eligibility verification analyses with patient accounts 
  • Verify benefits on any newly identified insurance to ensure that services are covered 
  • Provide patients with resources and options for payment 
  • Develop strong relationships with patients and families, ensuring patient satisfaction 
  • Perform all other duties as assigned 

What You’ll Need 

  • Associate’s degree or higher accolade in healthcare administration or medical billing preferred 
  • Previous customer service experience within a healthcare setting required 
  • 1-2 years of experience in insurance denials preferred 
  • 1-2 years of patient resource navigation and coordination preferred 
  • Strong understanding of health insurance policies 
  • Ability to learn new software and systems 
  • Comfortable working in a busy, everchanging office environment 
  • Excellent attention to detail, organizational skills, and verbal and written communication skills 

Where You’ll Work 

  • Hopebridge Headquarters: 3500 Depauw Blvd Indianapolis, IN 46268 

Your Pay and Benefits 

  • Starting rate of $20.00 - $22.00 per hour (based on experience) 
  • Monday through Friday schedule 
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday) 
  • Health, vision, and dental insurance 
  • Short and long-term disability insurance 
  • 401K with company match 

 Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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