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Referral Support Specialist

Location: Indianapolis, IN, United States
Center: Corporate(IN)

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Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.

As a Referral Support Specialist at Hopebridge, you will be responsible for collecting patient demographics and health insurance information to help our families maintain coverage for services.

What You'll Do

  • Work with a team to help guide families through our Hopebridge patient onboarding process
  • Initiate calls to new referrals in a timely manner 
  • Pre-qualifies patient referrals before moving them on to the next onboarding process 
  • Performing patient eligibility for new referrals 
  • Responsible for data entry for new referrals 
  • Contact physician and insurance offices via fax and/or phone as needed 
  • Other duties as assigned 

What You'll Need

  • High school diploma or equivalent required
  • Prior authorizations, healthcare, insurance verification, and/or patient services experience preferred
  • Prior medical billing experience is a plus
  • Excellent active listening, customer service, and organizational skills required
  • Working knowledge of medical terminology is a plus
Where You'll Work
  • Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268

Your Pay and Benefits

  • Starting rate of $18.00 per hour
  • Monday through Friday schedule  
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)  
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K retirement options with company match

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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