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Center Coordinator (CampCreek Center)

Location: Atlanta, GA, United States
Center: CampCreek(GA)

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Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquartered in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.   
As Center Coordinator, you will be a point of contact for the center and will provide administrative support across the assigned center. This position will handle the flow of people through the business and ensure that all administrative tasks are completed accurately and delivered with high quality and in a timely manner within the clinical setting. The emphasis of this role is ensuring that daily staffing and scheduling needs are met, ordering and maintaining center supplies, and ensuring center session documentation is submitted in a timely fashion.   
 You will also be acting as training support in the concepts of Applied Behavior Analysis (ABA), Safety Care, and CPR Certification for our trainees and current employees. The Center Coordinator will ensure new hires are effectively trained and progressing timely through the RBT certification process. The Center Coordinator will work cohesively and collaboratively with the Clinical Leadership team to provide support for all new ABA Therapists and current employees within the clinic.   
What You'll Do   
  • Serve visitors by greeting, welcoming, directing and checking them in and out  
  • Answer, screen and forward any incoming phone calls to appropriate staff, while providing basic information when needed  
  • Conduct reminder calls to clients for following business day  
  • Receive and sort daily mail/deliveries/couriers  
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)  
  • Update appointment calendars and schedule meetings/appointments  
  • Perform other clerical duties such as filing, photocopying, collating, faxing etc.   
  • Update data via Salesforce (patient data, therapist data, etc.)   
  • Check phone messages  
  • Uploading documents into an EMR system  
  • Keep lobby and waiting room in order  
  • Responsible for constructing and gathering therapy materials  
  • Responsible for daily staffing schedule which includes working in collaboration with clinical team to ensure patient staffing appropriateness  
  • Assist Center Manager with interviewing and onboarding of new staff  
  • Ensure that session notes and billing documentation has been submitted through the appropriate systems by specified deadlines  
  • Lead employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure  
  • Maintain standards for center functions  
  • Identify and understands patients of the pediatric center  
  • Practice effective problem identification and resolution skills as a method of sound decision making  
  • Develop and implements staffing standards for center programs with effective, economical use of resources  
  • Identify and participates in special projects and develops standards and competencies related to implementation  
  • Adhere to the rules, regulations, policies, and processes outlined in the Hopebridge policy and procedure manual  
  • Protect patient rights and privacy according to HIPAA regulations, and Hopebridge policy and procedures manual  
  • Portray a positive attitude and maintain a patient and co-worker satisfaction level that limits adverse situations or complaints  
  • Generate team spirit through creating and maintaining an environment that fosters staff satisfaction, engagement, maximizing productivity and profitability  
  • Attend special education programs and in-service trainings related to the clinic  
  • Ensure ABA therapists completes new hire training, including RBT training requirements, in a timely manner  
  • Facilitate the logistical components of a new trainee becoming certified (including, but not limited to determining RBT Mentors, leading Day 1 experience and preparation, signing up for BACB accounts and exams, completing RBT certification records, following timelines, etc.)   
  • Supplementarily train new hires on skills and concepts when necessary to ensure successful completion of competency, written exam, and providing high quality ABA therapy  
  • Track new hire training performance and status of staff members, provides specific feedback to trainees as warranted, and reports to the Clinic Manager and BCBA, providing regular updates, metrics, results and escalated items to appropriate managers. Follows up with Clinic Manager and BCBA on trainee status within the first 15, 30, 60 and 90 days of hire.   
  • Provide coaching, modeling, and demonstration of specific strategies and/or activities as observed and/or tasked by the Clinical Leadership team to identified ABA Therapists and RBTs  
  • First point of contact for physical management assistance needed to support RBTs and patients.   
  • Ensure accuracy and timely filing of incident reports  
  • Stay current in research and training regarding implementation of ABA principles  
  • Illustrate Hopebridge’s belief in the delivery of high-quality therapeutic services through both the articulation and the demonstration of operational aspects of training  
  • Develop positive working relationships with all employees and departments, maintaining collaborative professional relationships at Hopebridge  
  • Model exemplary employee performance through own performance, professionalism, and appropriate communication outlined within Hopebridge’s employee handbook  
  • Attends staff meetings, trainings, and other meetings as requested  
  • Attains and achieves position competencies in relation to role responsibilities  
  • May be requested to assist with 1:1 therapy as needed within the clinic  
What You'll Need  
  • High school diploma or equivalent required  
  • RBT credential required   
  • Demonstrated ability to train others in behavior analytic skills. Prior training, presenting and facilitation experience which includes presenting to large groups preferred  
  • Knowledgeable of Applied Behavior Analysis (ABA) methodologies and curriculum found to benefit children diagnosed with ASD, including but not limited to Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP), Assessment of Functional Living Skills (AFLS), Picture Exchange Communication System (PECS), Discrete Trial Teaching (DTT), prompting and prompt fading strategies, error correction procedures, differential reinforcement, and Pivotal Response Training (PRT)  
  • Knowledgeable about training techniques, delivering trainings, and training development   
  • Ability to exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements   
  • Maintain a negative Tuberculosis screening according to the CDC   
  • Knowledgeable of computer systems and software used at Hopebridge, including but not limited to Office 365, HB Charts, Rethink, and Catalyst   
  • Experience with staff scheduling and management   
  • Relevant experience in Health Care and or Health related field preferred   
  • Prior positive interactions and experience with the pediatric population   
  • Proficient with Microsoft Office Suite   
  • Ability to be resourceful and proactive in dealing with issues that may arise   
  • Ability to organize, multitask, prioritize and work under pressure  
Where You'll Work  
  • Hopebridge Camp Creek: 3800 Camp Creek Parkway, Atlanta, GA   
Your Pay and Benefits  
  • Starting rate of $22.00 - $23.00 per hour (based on experience)  
  • Monday through Friday schedule  
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)   
  • Health, vision, and dental insurance   
  • Short and long-term disability insurance   
  • 401K with company match   
 Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.  
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